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laurus advantages
Specialization
We are a China-only specialist with the experience and expertise a
generalist can't match.
Customer First
We strive to deliver more than we promise and will never let the
consideration of profit trump customer satisfaction when they are on a
collision course. For example, we stay away from red-eye flights when
there are better choices available, even though putting you on a midnight
flight could save us a lot of money. Dealing with us, you won't need to
worry that you'll be nickel-and-dimed once on the tour or that hotels
promised are suddenly replaced with cheaper ones at the last minute.
Own Staff in China
It is no secret that most tour operators simply hand over their customers
to local contractors at destinations. We are different in that we have our
own office in China that directly handles our groups. This allows us to
achieve a level of quality control that we couldn't have achieved if we
handed over everything to a local partner. Operating directly in China
also makes it possible for us to bypass the Chinese wholesalers.
Superior Value
We are flattered that many of our customers compare us with Tauck and
Abercrombie & Kent. Although we do not provide the same level of luxury as
those companies, you will realize what great value we offer if you compare
apple with apple. We are able to deliver superior quality at competitive
prices because we are the source and we fully leverage our volume for
maximum discounts from our suppliers. Everyone at Laurus Travel is
multi-skilled, which significantly boosts our productivity and further
strengthens our competitiveness in the marketplace.
Unrivalled Expertise & Market Leadership
Our combination of experience, education, language skills and general
knowledge of China and the West measures up to the very best among our
peers. Laurus Travel leads the pack when it comes to innovation. As a
matter of fact, many of our competitors routinely look to us for new ideas
and the brazen ones simply lift materials from us verbatim.
No Shopping Stops
Organized shopping stops are banned on our tours and factory visits
offering genuine educational value are limited to one or two per trip. In
our conversations with potential customers, forced shopping is a frequent
topic. We have noticed over the years that expensive tours do not
necessarily guarantee that you will not be paraded through tourist traps
but the cheap ones, regardless of the operators' hype, will certainly
include repeated shopping stops, often in addition to a long list of
optional programs offered at inflated prices. If you feel forced shopping
is a nuisance and a huge waste of time, you should certainly consider
Laurus Travel over the competition.
Robust Consumer
Protection
The Province of British Columbia has one of the best travel consumer
protection programs in the world. If you buy from a BC licensed travel
retailer such as Laurus Travel, you will be protected by the
BC Travel Assurance Fund against business default and bankruptcy no
matter where you are from. This gives BC-licensed travel retailers a
decided advantage over those in jurisdictions where such mandatory
consumer protection does not exist. In case you wonder, the well managed
fund currently enjoys a large surplus.
Solid Reputation
Our BBB record speaks for itself and we are the only Canadian China tour
operator recommended by Frommer's - the world's most influential travel
guidebook publisher. You can find us in every edition of Frommer's China,
Frommer's Beijing and Frommer's Shanghai. We guarantee that all of the
testimonials on our website are genuine and we have a way to let you
verify that once you pay deposit.
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