|
Terms & Conditions
(PDF
version)
Your contract with Laurus Travel Inc. (hereafter
referred to as the Company) is subject to the terms and conditions below.
1.) Tour Price
Includes:
- Economy class transpacific airfare except Land
Only or otherwise specified
- Hotel accommodations and surcharges
- Local air and ground transportation
- Airport transfers upon arrival and exit except
Land Only
- Sightseeing and entrance fees per itinerary
- Cultural shows and admission charges
- Daily meals as specified
- English-speaking guides throughout tour
- Baggage handling and
- The service of a tour leader when there is a
minimum of 10 participants in a group
Excludes:
- Visa fees
- Airfare taxes
- Gratuities to local guides, drivers and tour
leader wherever applicable
- Expenses of a personal nature, such as laundry
service
- Any item or service not specifically listed in
the itinerary as included
2.) RESERVATION, DEPOSIT & FORM OF PAYMENT
Deposit and completed reservation form should arrive at least 70 days in
advance. The deposit is CAD400 or USD400 per person and can only be paid
by cash, cheque, money order or bank draft. Reservations within 70 of
departure may be accepted subject to space availability and a late booking
fee.
3.) FINAL PAYMENT
Final payment must be received by the Company 70 days prior to departure
date. Failure to comply with this requirement will result in automatic
cancellation of reservation and forfeiture of deposit. In the event that
reservation is made within 70 days of departure, full payment must be made
immediately upon confirmation. The Company accepts cheque, cash, money
order, bank draft and wire transfer.
4.) CANCELLATION & REFUND
Once reservation is confirmed, deposit paid is 100% non-refundable. A full
refund less deposit per person will be issued for any cancellation 70 days
before departure. All cancellation requests must be made in writing.
Penalty for cancellations within 70 days of departure will be assessed as
follows:
69-42 days....................... 25% of the tour cost
41-28 days....................... 50% of the tour cost
27 days or less................ 100% of the tour cost
If the Company cancels a tour due to insufficient
booking or circumstances beyond its control, the Company will refund all
money paid and the full refund shall constitute final settlement for the
client. The Company shall not be held responsible for any expenses that
may have incurred as a result of the client's booking.
5.)
Currency Fluctuation & unexpected
cost increase
All prices are based on foreign exchange rates at the time of publication.
Prices may change in the event of increased land or air costs that are
beyond the Company's control. The Company reserves the right to alter the
price of any tour at any time. To minimize the inconvenience to the
client, the Company strives to notify the client of such cost increases 70
days prior to departure if not sooner.
6.) UNUSED SERVICES
Regardless of the reason, unused services during the tour including
transportation, hotel accommodation, meals and sightseeing are neither
refundable nor exchangeable.
7.) DATE CHANGE AND TRANSFER OF BOOKING
Change of departure date after confirmation is not permitted. Transfer of
booking to another person may be accepted, subject to an administration
fee of $100 per person, provided the air tickets have not been issued.
8.) TRAVEL DOCUMENTS
It is the client's own responsibility to obtain passport and travel visa.
The client is responsible for providing the Company with correct, complete
and accurate information regarding personal details. Failure to comply
with this requirement may lead to unnecessary financial loss or the
client's dismissal from the tour.
9.) HEALTH & FITNESS REQUIREMENTS
The Company is unable to accommodate participants with physical or mental
disability who require special attention. Our tours involve frequent and
strenuous walking and stair climbing. A high level of fitness is required
of all clients. A client who is deemed unreasonably impeding the progress
of the tour due to physical disability will be removed from the tour at
the client's expense. Anyone over the age of 74 is required to submit a
completed questionnaire for the Company to assess their ability to travel.
10.) MINIMUM AGE & CHILD FARE
Minimum age acceptable for our tours is 8. Children between 8 and 11 may
qualify for discount on airfares and hotel accommodations. Children over
11 will be charged full adult fare.
11.) INSURANCE
The Company strongly recommends that all travellers purchase trip
cancellation & interruption, hospital and medical, and baggage insurance
to protect their travel plans.
12.) BAGGAGE
During the tour each client is limited to one piece of checked luggage,
which according to the Chinese air carriers must weigh no more than 20kg
(44 lbs). One carry-on weighing no more than 5kg is allowed. The client
must be able to lift and comfortably transport their own luggage short
distances as porter service may not be available at all hotels, airports,
train stations, cruise and ferry terminals.
13.) RESPONSIBLE BEHAVIOUR
The client agrees to abide by the authority of the tour leader or our
local agents. Conduct or behaviour causing danger, distress or annoyance
to the group will be acted on. Any expenses incurred as a result of the
client's removal will be the client's responsibility.
14) LAND ONLY CLIENTS
Land Only clients are advised to not pay for their international flights
and apply for travel visa until the tour has been confirmed as guaranteed.
Such notification is normally provided 70 days before departure date.
Failure to follow this advice may result in irrecoverable financial
losses, for which the Company is not responsible.
15.) RESPONSIBILITIES OF THE COMPANY
The Company acts only as agent for its suppliers and contractors providing
transportation, accommodation and other related travel services. The
Company assumes no responsibility or liability for any injury, death,
damage, loss, accident with any services resulting directly or indirectly
from acts of God, strikes, government regulations, thefts, failure of any
means, discrepancies or changes over which it has no control. The Company
applies all reasonable checks and measures in utmost good faith to ensure
that details in the itinerary are carried out exactly as specified.
However, changes, including, but not limited to, substitution of hotels of
equal or similar quality and air carriers, may be made out of necessity.
Clients must be aware that there may be different
living standards and practices outside of their home country including but
not limited to provision of utilities such as water, electricity,
accommodation, food preparations and services of all kinds. Under no
circumstances shall the Company be responsible for any inconvenience,
loss, damage or injury resulting from these conditions. The passenger
contract issued together with the air ticket by the air carrier shall
constitute the sole contract between the airline and the passenger; the
Company shall not be responsible for any delays, substitutions of
equipment or any act of omission whatsoever by the carrier, its agent,
servants and employees.
16.) RIGHTS OF THE COMPANY
The Company reserves the right to decline, accept or retain any person as
a tour member at any time. The Company reserves the right to take
photographs during the operation of any tour or part thereof, and to use
the resulting photographs for promotional purposes. By booking with the
Company, the client agrees to allow their image to be used in such
photographs; clients who prefer that their image not be used are asked to
identify themselves on the reservation form.
17.) COMPLAINT & CLAIM AGAINST THE COMPANY
Any complaint must be brought to the attention of the tour leader or local
guide immediately while on the tour. Any claim against the Company must be
filed in writing and be received by the Company within 30 days upon
completion of the tour.
Reservation with the Company confirms that the
client has read, understood and agreed to each and all of the above terms
and conditions.
PDF version
Return to Top |
