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Terms
& Conditions
Your contract with Laurus Travel Inc. (hereafter referred to as the Company)
is subject to the terms and conditions below.
1.) Tour Price
Includes:
- Economy class transpacific airfare except Land Only
or otherwise specified
- Hotel accommodations and surcharges
- Local air and ground transportation
- Airport transfers upon arrival and exit except Land Only
- Sightseeing and entrance fees per itinerary
- Cultural shows and admission charges
- Daily meals as specified
- English-speaking guides throughout tour
- Baggage handling and
- The service of a tour leader when there is a minimum of
10 participants in a group
Excludes:
- Visa fees
- Airfare taxes
- Gratuities to local guides, drivers and tour leader
wherever applicable
- Expenses of a personal nature, such as laundry service
- Any item or service not specifically listed in the itinerary as included
2.) RESERVATION, DEPOSIT & FORM OF PAYMENT
Deposit and completed reservation form should arrive at least 70 days in
advance. The deposit is CAD400 or USD400 per person and can only be paid by
cash, cheque, money order or bank draft. Reservations within 70
of departure may be accepted subject to space availability and a late booking
fee.
3.) FINAL PAYMENT
Final payment must be received by the Company 70 days prior to departure date.
Failure to comply with this requirement will result in automatic cancellation of
reservation and forfeiture of deposit. In the event that reservation is made
within 70 days of departure, full payment must
be made immediately upon confirmation. The Company accepts cheque, cash, money order and bank draft.
At the Company's discretion final payment by a major credit card may be accepted subject to a 3% surcharge.
Credit card payment must be accompanied by a completed
authorization form and by
paying with a credit card the client agrees that any refund claims and/or
discrepancies on non-delivered services will be sent to the Company and that the
client waives and relinquishes any and all rights to charge back items against
the credit card.
4.) CANCELLATION & REFUND
Once reservation is confirmed, deposit paid is 100% non-refundable. A full
refund less deposit per person will be issued for any cancellation 70 days
before departure. All cancellation requests must be made in writing. Penalty for
cancellations within 70 days of departure will be assessed as follows:
69-42 days....................... 25% of the tour cost
41-28 days....................... 50% of the tour cost
27 days or less................ 100% of the tour cost
If the Company cancels a tour due to insufficient booking or circumstances
beyond its control, the Company will refund all money paid and the full refund
shall constitute final settlement for the client. The Company shall not be held
responsible for any expenses that may have incurred as a result of the client's booking.
5.) Currency Fluctuation
All prices are based on foreign exchange rates at the time of publication.
Prices may change in the event of increased land or air costs that are beyond
the Company's control. The Company reserves the right to alter the price of any
tour. Any price increase will normally be notified 70 days prior to departure.
6.) UNUSED SERVICES
Regardless of the reason, unused services during the tour including
transportation, hotel accommodation, meals and sightseeing are neither
refundable nor exchangeable.
7.) DATE CHANGE AND TRANSFER OF BOOKING
Change of departure date after confirmation is not permitted. Transfer of booking
to another person may be accepted, subject to an administration fee of $100 per person, provided the air tickets have not been issued.
8.) TRAVEL DOCUMENTS
It is the client's own responsibility to obtain passport and travel visa. The client is responsible for providing the Company with correct, complete and
accurate information regarding personal details.
Failure to comply with this
requirement may lead to unnecessary financial loss or the client's dismissal from the tour.
9.) HEALTH & FITNESS REQUIREMENTS
The Company is unable to accommodate participants with physical or mental disability
who require special attention. Our tours involve frequent and strenuous walking
and stair climbing. A high level of fitness is required of all clients. A client
who is deemed unreasonably impeding the progress of the tour due to physical
disability will be removed from the tour at the client's expense. Anyone
over the age of 74 is required to submit a completed questionnaire
for the Company to assess their ability to travel.
10.) MINIMUM AGE & CHILD FARE
Minimum age acceptable for our tours is 8. Children between 8 and 11 may
qualify for discount on airfares and hotel accommodations. Children over 11 will be
charged full adult fare.
11.) INSURANCE
The Company strongly recommends that all travellers purchase trip cancellation
& interruption, hospital and medical, and baggage insurance to protect their
travel plans.
12.) BAGGAGE
During the tour each client is limited to one piece of checked luggage, which
according to the Chinese air carriers must weigh no more than 20kg (44 lbs). One carry-on weighing no more than 5kg is allowed. The client
must be able to lift and comfortably transport their own luggage short distances
as porter service may not be available at all hotels, airports, train stations,
cruise and ferry terminals.
13.) RESPONSIBLE BEHAVIOUR
The client agrees to abide by the authority of the tour leader or our local agents.
Conduct or behaviour causing danger, distress or annoyance to the group will be
acted on. Any expenses incurred as a result of the client's removal will be
the client's responsibility.
14) LAND ONLY CLIENTS
Land Only clients are advised to not pay for their international flights and
apply for travel visa until the tour has been confirmed as guaranteed. Such
notification is normally provided 70 days before departure date. Failure to
follow this advice may result in irrecoverable financial losses, for which the
Company is not responsible.
15.) RESPONSIBILITIES OF THE COMPANY
The Company acts only as agent for its suppliers and contractors providing
transportation, accommodation and other related travel services. The Company
assumes no responsibility or liability for any injury, death, damage, loss,
accident with any services resulting directly or indirectly from acts of God,
strikes, government regulations, thefts, failure of any means, discrepancies or
changes over which it has no control. The Company applies all reasonable checks
and measures in utmost good faith to ensure that details in the itinerary are
carried out exactly as specified. However, changes, including, but not limited
to, substitution of hotels of equal or similar quality and air carriers, may be
made out of necessity.
Clients must be aware that there may be different living standards and
practices outside of their home country including but not limited to provision
of utilities such as water, electricity, accommodation, food preparations and
services of all kinds. Under no circumstances shall the Company be responsible
for any inconvenience, loss, damage or injury resulting from these conditions.
The passenger contract
issued together with the air ticket by the air carrier shall constitute the sole
contract between the airline and the passenger; the Company shall not be
responsible for any delays, substitutions of equipment or any act of omission
whatsoever by the carrier, its agent, servants and employees.
16.) RIGHTS OF THE COMPANY
The Company reserves the right to decline, accept or retain any person as a tour
member at any time. The Company reserves the right to take photographs during
the operation of any tour or part thereof, and to use the resulting photographs
for promotional purposes. By booking with the Company, the client agrees to allow
their image to be used in such photographs; clients who prefer that their image
not be used are asked to identify themselves on the reservation form.
17.) COMPLAINT & CLAIM AGAINST THE COMPANY
Any complaint must be brought to the attention of the tour leader or local guide
immediately while on the tour. Any claim against the Company must be filed in
writing and be received by the Company within 30 days upon completion of the
tour.
Reservation with the Company confirms that the client has read, understood
and agreed to each and all of the above terms and conditions.
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